1.1 Anyone wishing to book a taxi or any vehicle through the use of this site must agree to the terms and conditions below, including ticking the box that states “I agree to the terms and conditions”. If you are making a booking on behalf of someone else, by clicking the “I agree to the terms and conditions” option, you represent that you carry the person’s authority to accept these terms on their behalf.
2.1 In these terms and conditions, the following phrases carry the following definitions:
2.1.1 “Agreed pick up point” is the appointed place where you will be picked up by the supplier as per the terms of the details.
2.1.2 “Agreed time” refers to the appointed time and date where you will be picked up by the supplier as per the terms of the details.
2.1.3 “Booking” refers to the booking of our services, via this site, for a trip. A booking can be placed for single, return or split trips.
2.1.4 “Supplier” refers to the private hire operator that you have placed the booking with.
2.1.5 “Suppliers T&C” refers to the terms and conditions provided by the supplier over and above or in addition to the terms that govern the booking and trip
2.1.6 “Card” refers to the credit, charge or debit card that is used when placing a booking.
2.1.7 “Cash” refers to a payment made to the driver or supplier
2.1.8 “Card costs” refer to charges incurred through the use of credit card companies through your payment for services
2.1.9 “Details” refer to the details you provide when making a booking.
2.1.10”Fare” refers to the fee that is paid for you relating to the quote which you accept.
2.1.11 “Goods” refer to any/all goods carried in the vehicle used for a booking through this site.
2.1.12 “Trip” refers to the journey made from the pick-up address to the stated drop-of address
2.1.13 “licensing authority” refers to any/all regional or national licencing authorities which have responsibility for licencing the operation of all relevant companies.
2.1.14 “Particular requirements” refers to any requirements you may have relating to the driver gender, access to disabled facilities or any other issue.
2.1.15 “Passenger” refers to any passenger of the vehicle which is booked by this site.
2.1.16 “Personal data” refers to any/all data provided by you when making a booking and can include physical and email addresses, telephone numbers or card details.
2.1.17 “Quote” refers to a fixed price quote provided to you by this site for your trip.
2.1.18 “Terms” refer to the terms and conditions between this site and you.
2.1.19 “You” refers to the person that provides details to this site The use of this site
3.1. Anyone wishing to make a booking through this site will need to provide accurate details and you are responsible for any issues arising from a failure to provide accurate information.
3.2 You state that you are at least 18 years old and legally able to make a bookings
3.3 There is no guarantee that your requirements will be fulfilled and we reserve the right to refuse any bookings which you make. We reserve the right to cancel any bookings and provide full or partial settlement to any claims you may have on the fees paid by you.
3.4 Details and data relating to use of this site will be recorded by this site but your personal data will not be.
3.5 This site utilises cookies and when you use this site, a small file is sent to your computer, which enables this site to track your behaviour on site. This cookie is not able to allow us to identity you and this information will not be used in any other manner relating to this site. It is possible to set your computer/browser to refuse or reject cookies. However, doing so may preclude your use of certain aspects of this site.
4.1 When you provide details relating to the trip, we will aim to provide you, via this site, with a quote that will fulfil your requirement.
4.2 You are responsible for ensuring your details are correct. When making a booking, you constitute an offer which may or may not be accepted and your booking will not be confirmed until the confirmation screen is displayed on site.
4.3 All bookings made are dependent on the terms and conditions of the supplier.
4.4 There is no guarantee that any/all accommodations of the user will be met and if you have particular requirements, you are advised to make alternative arrangements to ensure your particular requirements are met.
4.5 This site reserves the right to correct any/all typographical errors found on this site and this includes pricing errors. Once errors have been noted and changed, you will be informed of any error and if you wish to withdraw your offer and not carry out the booking, you will be free to do so and you will receive a full refund.
4.6 For bookings where a card provide a pre-payment, the supplier has the right to collect all of the money due for the trip, and settle all card costs, in advance of the trip.
4.7 With respect to the fulfilment of the booking, the supplier holds the right to novate the contract to another party to ensure the booking is effectively fulfilled.
5.1 When making a booking with the “Pay by card” option, you agree to pay the fare at the point of booking. When making a booking with the “Pay by cash” option, you agree to pay the fare to the driver.
5.2 Once a booking has been confirmed on the payment screen, the booking cannot be changed or cancelled except from accordance with Clause 7 of these supplied terms.
5.3 If you choose to pay by card and your card payment is refused by the card issuer, your booking will not be fulfilled.
5.5 Payment does not provide cover for additional requirements that may be needed, such as a child seat. If there is no advance warning or notification of additional luggage, resulting in the need for a larger vehicle, you may be charged extra, and this must be paid directly. Any user wishing to tip the driver will do so at their own discretion.
5.6 If you make deviations from the provided route you entered on the site, you may be subjected to additional fees.
6.1 The company is not insured for any damage or loss sustained during the trip and it is the responsibility of the user to insure goods, with respect to damage or loss, for any trip. Cancellation of bookings and refunds
7.1 You retain the right to cancel bookings made via the site.
7.2 If you opt to cancel a booking, you must notify the company through the use of the cancellation options provided to you via the app or site.
7.3 If a cancellation is made up to 25 minutes before the stated pick up time of a booking (apart from when stated otherwise on the confirmation page or booking confirmation email), a full refund will be made available to the user. If a cancellation is made less than 25 minutes before the stated pick up time of a booking (apart from when stated otherwise on the confirmation page or booking confirmation email), no refund will be made available.
7.4 If the supplier does not arrive at the agreed pick up point within 15 minutes of the agreed pick up time (or within 30 minutes if the pickup point is within an airport) and you decide against using the service, you will be entitled to a full refund. However, should the vehicle arrive late and you still undertake the journey, no refund will be made available.
7.5 If you are not available at the agreed pick up point within 15 minutes of the agreed pick up time, the supplier holds discretion to cancel the booking due to your non-availability. You will be not entitled to any refund.
7.6 With respect to pre-paid bookings, any refunds due with respect to complaints or cancellations may make up to 5 business days (Monday to Friday) to be processed.
Warranty and limitation of liability
8.1 The company is licenced by the appropriate licencing authority or authorities and if you are in any doubt, you should contact the private hire company to obtain verification.
8.2 The company will not be liable for any delays relating to pick up or drop off points or for the failure to arrive or the failure of any provision or services in line with your expectations.
8.3 The company will not be liable for any consequential or indirect loss or loss of revenue suffered by you relating to any failure of the supplier. If you believe that you have a claim with respect to any failure of the firm, you agree to make a claim directly against the supplier. In any case, the aggregate liability of the firm with respect to these terms and any related matters will be limited to £500.
8.5 Nothing contained within this clause excludes your rights with respect to consumer legislation or can limit the company’s liability for personal injury or death which relates to negligence.
8.6 Any stated trip times and expected arrival times should only be considered as being indicative. You are responsible for arranging a suitable agreed time that provides you with sufficient time to reach your destination.
8.8 The company may keep you updated with respect to the status of your booking by providing you with emails and SMS text alerts. The company doesn’t guarantee the timing or delivery of these communications and the company will not be held liable for any consequential or indirect loss, or loss of revenue, that arises from the delay or omission of these SMS text or email alerts.
8.9 All of the foregoing sub-clauses of this clause represent a separate and severable provision. These provisions will remain in effect even withstanding the completion, termination or any other aspect which would otherwise cause the terms to be deemed ineffective.
9.1 The company reserves all rights, within reasonable discretion, to terminate the booking or trip if any passenger engages in behaviour or conduct that affects the safety of passengers or the driver. The company accepts no liability for additional costs incurred by passengers as a result of the trip being terminated.
9.2 Passengers are not permitted to consume alcoholic drinks during the trip.
9.3 The company reserves the right to refuse carriage to any passenger deemed to be under the influence of drugs or alcohol.
Limitations and exclusions
10.1 The supplier will not undertake the delivery or carriage of:
- Securities, money, assets, furs, jewellery or any items which carry an intrinsic value of over £50.
- Any items,. Property or goods which are illegal to possess under existing law or are of a noxious, explosive, inflammable, dangerous or hazardous nature.
- Any items, goods or property which could deteriorate when in transit.
10.2 The company holds no liability for any damage or loss incurred from issues relating to clause
10.3 With no prejudice for the provisions of clause 10.1, the company will be not directly or indirectly liable for:
- Consequential loss
- Damage, loss or breakage to any items of a fragile nature
10.4 With no prejudice for the provisions of clause 10.1 or 10.2, the company will be not directly or indirectly liable for:
- Adverse weather conditions, accidents or breakdowns
- Any omission or act of the customer
Any act, clause or circumstance that is beyond the control of the company – which includes industrial action, labour disputes, Governmental regulations, fire, Acts of God, flooding, legal restrictions, riot, war, invasion, embargoes, acts of a foreign enemy, hostilities, acts of terrorism, rebellion, civil war, military power, usurped power or any conditions which amount to force majeure
10.5 Provision of clauses 10.1, 10.2, 10.3 and 10.4 relate to liability for damage or loss of goods or property and are not applicable to liability for personal injury or death.sss
11.1 Any complaint with respect to the company should first of all be raised by contacting the company directly, be email or phone, within 24 hours of the issue arising
13.1 These terms form the complete agreements between relevant parties.
13.2 If any party fails to enforce the right provision or claim of these terms, it will not be considered as a waiver of any provision, claim or right.
13.3 The terms and agreements are governed in accordance with English law.