Safety, Security and Peace of Mind
We're dedicated to providing the highest quality, professional taxi service in St Albans. Safety and security are always at the forefront. We go to great lengths to ensure that our drivers are fully vetted, trained and credentialed, and that you have all the information necessary for safety, security and peace of mind.
Our drivers are licensed by St Albans Council, and each one has undergone rigorous screenings and checks. This includes criminal history and background checks, and they also carry the St Albans Council roundel on their vehicles.
Cab numbers and badges are also displayed inside the vehicle in accordance with UK regulations. At St Albans Drivr, we ensure that all of our drivers comply with these rules through physical checks.
We take all feedback very seriously at St Albans Drivr. If you note that your driver acted dangerously, unprofessionally, or inappropriately, rest assured that we will address the situation immediately, including suspension or termination of the driver in question.
We remain dedicated to providing our customers with the safest, most expedient, affordable St Albans taxi service and the surrounding area. Use any of the many communication tools we provide to give us your feedback, or to contact us in an emergency, including emailing us, calling us directly, or using in-app feedback and reporting features.
Know the Safety Steps
At St Albans Drivr, we are dedicated to going the extra mile to protect your safety and privacy. Follow these simple steps:
- Track Arrival Time - Our Drivr app displays your driver's progress to your pick-up location, ensuring that you don'r have to wait outside.
- Contact - Need to get in touch with your driver? Our app anonymises your number, so you can communicate risk-free.
- Match the Face - When your driver arrives, use the photograph and registration information in our app to match with the credentials displayed in the cab, as well as the driver's appearance.
- Verify TfL Badge - Our drivers are required to have the St Albans Council roundel on their vehicle. Look for it.
- Share Your ETA - If you're travelling alone, share your ETA so your friends, family or co-workers know you're on the way.
- Rate - Make sure to rate your driver's performance after you arrive. We use this information to ensure that all of our drivers adhere to our rigorous standards.
Your safety is our highest priority. Travel safe.